You can click the thumbs up icon to show gratitude!īios update - left it all day, it never completed so stopped it. If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the “ Thumbs U p” icon. Please let me know the results from the troubleshooting. HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? Provide your specific model of HP notebook and your operating system? For the performance issue, have you done all your Windows Updates? Have you run the HP Support Assistant? Have you checked for viruses and malware? MS Malicious Software Removal Tool. Here is a link to HP Notebook PCs - Updating the BIOS as a guide. You also stated that your notebook has froze twice and would like to know if updating the bios would help.ĭid you check to see if the bios update completed? Did the version change? I grasp that it when you attempted to update the bios it was taking longer than 20 minutes, so you stopped it and restarted your notebook.
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